Terms and Conditions - eXtremePrelude.com

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For all part inquiries, please contact us through the form on our Contact page. If you have any questions, please feel free to ask!

Our payment options include PayPal, all major credit cards, Venmo and Apple Pay. A PayPal account is not required to process debit/credit card payments securely. PayPal offers Buy Now, Pay Later as well as Venmo as payment methods. Cash is accepted for local pick-up only (in Charlotte, NC). Full payment is required before your order ships. We reserve the right to delay the shipment of your order until PayPal eChecks, etc. clear. If Buy Now, Pay Later via PayPal is used, your order will be shipped shortly after the first payment is complete.

Our secure shopping cart is handled by Mal's E-commerce. The shopping cart URL will read, "ww5.aitsafe.com."

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Parts are normally shipped within 1 to 3 business days from when we receive full payment (unless a part labeled as requiring an extra week for shipping was ordered). We ship to all 50 states in the U.S.A. as well as internationally. All international buyers need to contact us before buying for an accurate shipping quote. Included shipping prices are for mainland U.S. customers only. Hawaii and Alaska are extra.

No PO Boxes or APO/FPO/DPO addresses please. We do not accept addresses of freight forwarding companies. Tracking will be sent shortly after each order.

*Contact us for combined shipping on multiple parts prior to ordering*

Shipping will be through UPS, USPS, or FedEx. If you prefer a certain shipping carrier, signature confirmation, etc. please let us know. Different shipping speeds are also available if requested, and all shipping costs are covered by the buyer prior to the parts being shipped. Insurance can be requested.

If your shipment is lost/stolen or not received for whatever reason contact us within 48 hours of delivery so we can investigate and file a claim in a timely manner. Claims after this timeframe may not be honored by shipping carriers.

Our priority is to satisfy our customers so we proudly guarantee that you will be happy with your purchase. All parts are visually inspected prior to being shipped; however we may not always spot defects.

To qualify for a return:

Contact us immediately to be approved for a return.
Returns will only be granted up to 14 days from the date the shipment is received.
Parts must be returned to us in the exact same condition as originally shipped.
Please note that shipping and PayPal fees are non-refundable and that the buyer is responsible for return shipping and insurance.

Used parts
All returned used parts are subject to a 25% restocking fee.

Brand new parts
Brand new parts are refundable if the seal on the box and/or part has not been broken, but subject to a 25% restocking fee. If the seal has been broken or the part(s) have been installed on the vehicle, these parts are non-refundable.

Cancellations
Per PayPal's new policy, all refunds or canceled orders are subject to a non-refundable 3 to 4 percent payment processing fee. This amount will be deducted from the refund.

*Disclaimer*
eXtremePrelude.com is not liable if something were to happen while installing/removing parts or if any of our parts malfunction. We are not responsible for parts lost, delayed and/or damaged during shipment. However, insurance coverage can be requested on your shipment. We reserve the right to alter these terms at any time.
We will not sell your personal information for any reason.

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